FAQ’s

Last updated: September 28, 2018

1) How long does it take to ship a new order?

The manufacturing starts the within 3 days after the completion of transactions initiated by you or on your behalf. All back orders are processed within 21-30 calendar days. Orders are not shipped on weekends or holidays in Turkey. Instock orders will be shipped within 3 days after the completion of transactions initiated by you or on your behalf. Please see our Shipping Policy.

2) What are the required minimum order quantities ( MOQ )?

Mostly 15 pieces (15 pairs for earrings). Some articles may require more or less.

3) Do you provide custom 3D drawings and manufacturing exclusively?

Yes. If you supply us the necessary information and specs of what you need, we draw the 3D sketches first and after your approval we produce the main mold which we use to manufacture the products. This mold is kept confidential for you.

4) Do you sell retail?

Only the articles in stock can be sold one by one. For the rest of the products, wholesale orders must be placed. Minimum order quantity for most of the articles is 15 pieces.

5) Why am I asked to create an account?

We publish a limited number of articles for the non logged users in order to keep our designs and business model safe. By creating an account, you can view all the items, track your order status, review your order history and receive special offers.

6) Why do I need an approval for creating an account?

We have to check every account in means of security, in order to avoid spam and unsolicited attempts. We are trying to approve relevant attempts as soon as possible. Thanks for your patience.

7) Why is there a minimum “cart total” limit of $1.000?

www.justouts.com is B2B (business-to-business) e-commerce site. Unfortunately, we are not able to provide for personal, non-professional purpose.

8) Which countries do you ship orders?

We ship worldwide with some exceptions, we are not able to ship to Afghanistan, Armenia, Bangladesh, Cambodia, Central African Republic, China, Congo, Cyprus, Eritrea, Hong Kong, India, Indonesia, Iran, Iraq, Ivory Coast, Lebanon, Libya, Macao S.A.R. China, Malaysia, Myanmar, North Korea, Pakistan, Somalia, Sudan, Syria, Thailand and Yemen. Silverus is an exporter and doesn’t take place in the domestic market so that it is not possible to ship within Turkey.